- Frequently Asked Questions
FAQ
Supplier
3 Where do I fill out my company profile information
6 How to add the widget to social networks
7 How the Stripe account works
9 How to create and configure different sales channels
10 How to configure sales channel permissions
11 How payments through the widget work
12 How do I add teammates to my team
13 How do I disable a teammate
14 How to create and configure extras
16 How to create pick-up lists
17 What the Virtual Roster consists of
18 How to activate Virtual Roster
19 How to create a new product
20 How to configure availabilities
21 How to create Times and Prices
23 How to add extras to my product
24 How to add pickups to my product
25 Where can I see events by dates
26 Information you can consult in the Calendar
27 How do I navigate between dates in the Calendar
28 How to filter the events I want to search
29 How do I check the details of my events
30 How do I make changes to an event
32 How do I make a new reservation
33 How do I edit a reservation
34 How to reschedule a reservation
35 How to cancel a reservation
36 How to search for a reservation
41 Promocodes what they are and what they are for
42 When I create a campaign it is automatically active
43 What is the difference between Booking period and Start valid period
44 How do I find a promotion I already created
45 How do I apply a promotion to a reservation
46 I want to suspend a campaign
47 How do I know how many times a promotion has been used
48 I want to reactivate a campaign
49 What do the different promotion status mean?
50 How to manage your agent network
51 What do the different states of an agent mean
52 How to accept an agent connection request
53 I want to edit an agent’s information
54 I can’t change an agent’s email
Derived to constant platform's evolution, all documents are dated to may 2020
Investment
If you grow, we grow too. The fee value is 0.5% of all reservations processed.
If you have an annual turnover of less than 100 thousand, pluralo is free. Only after 100 thousand do you start investing.
Start investing after processing 100 thousand annually. Payment will be from then onwards and we will not take retroactive payments into account. For example, if 100 thousand is reached in October, the months of November and December start with the associated fee. Once achieved, it moves to this plan for all subsequent years.
All reservations that are not cancelled.
The fee is associated with the total reservation. We do not take into account the payment status or who made it.
These are all reservations, regardless of who makes them.
The fee amount will be invoiced monthly from the 28th to the 28th of each month.
Through direct debit.
The request will be analyzed and if approved, the adjustment will be made the following month.
If you have a question that has not been answered, please get in touch using the usual means.
Agent
Documentation in progress.
If you have any question, we are present every day on chat’s platform.
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